refund policy

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Returns must be initiated within 30 days from the date of purchase.
• The item must be unused and in its original packaging.
• The item must be free from damage and in resalable condition.
• Proof of purchase (order number or receipt) must be provided.

2. Non-Refundable Items

The following items are non-refundable:

• Used or installed parts that are no longer in resaleable condition.
• Custom or special orders that are made to your specifications.
• Gift cards or promotional discounts.

3. How to Request a Refund

To initiate a return or request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at [your email address] or call [your phone number] with your order number and details about the item you wish to return.
2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back.
3. Return Shipping: You are responsible for the return shipping costs unless the item was sent in error or is defective.

4. Refund Process

Once we receive your returned item and confirm that it meets our eligibility criteria:

• We will process your refund to the original payment method.
• Shipping charges are non-refundable, and any restocking fees, if applicable, will be deducted from your refund.

Refunds typically take 5-7 business days to be processed and reflect on your account, depending on your payment provider.

5. Exchanges

If you need to exchange an item for a different size, part, or model, please follow the return instructions above. We will be happy to assist you with a replacement if the item is eligible for return and exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide you with instructions on how to return the item for a full refund or replacement, including any return shipping costs.

7. Contact Us

For any questions or concerns regarding our refund policy or to initiate a return, please contact us:

Email: team.ktm.spareparts@gmail.com
Phone: +91 80579 75844, +91 8791581591
Address: 19, Arya Samaj Market, Arya Samaj road, Muzaffarnagar, 251001